My item is faulty. What do I do?

Although extremely rare, if an item is faulty, the brand is responsible for paying for costs of returning or exchanging the item.

Please inform us if you receive a faulty item as soon as possible by submitting your return / exchange request through the return portal and choosing the “Faulty” return reason.

You will be required to send photos of the fault. These will then be sent to the brand for review and we will ensure you either have a refund or an exchange.