How do I request a return?
Immaculate Vegan is a multi-brand marketplace. That means that we offer products from different brands based in different countries. So you need to return your item directly to the brand supplier, not to Immaculate Vegan.
To submit a return or exchange, please follow this link to our return portal and follow the instructions.
For each item you would like to return or exchange, you will need to submit a separate return request.
Once you have submitted your request, you will receive a further email with your return instructions. In most cases, this is within 1 working day but sometimes it is instant depending on the item you are returning. Please check your spam or junk folder if you do not receive it within this timeframe.
This will contain a link to pay for your return label (or a pre-paid label if the brand offers free returns in your country).
The label will contain a tracking number that you can use to check the progress of the shipment.
Please do not return a product without first submitting a return request us as this may delay the processing of your refund.